Frequently Asked Questions

How to upload image(s) of your Etsy order to us



Click on the links from the conversation



Sign in your account with the information we provided (email address and password) and click on the orange login button



Click on the blue color text Modify at the top right hand corner of your computer screen.



You can see your Etsy order with us. Scroll down and go to the section “Products”



Click on the blue color text edit under each of the thumbnail image



Click on the blue color text Edit these images on the pop-up window


Upload and add photo(s)

1. Click on upload images to view the files on your computer's hard drive, floppy drive or digital camera.

Image Requirements NOTE: If the image size, resolution or format is below our minimum requirements, you will receive an error message. Please rescan your image at a higher resolution or select another image. Please refer to our Image Requirements for more information.


2. Select the image file you wish to upload and click Open.

Uploaded images are located inside the Photo Album box on the right side of the screen

*To upload multiple images, hold the CTRL key on the keyboard and click on files


3. Drag and drop the image onto the Drag Image Here area


4. Click the edit icon under the image to edit the image and click apply when completed

To rotate image (Blue):

Click on the button under text Rotate Image

To resize and reposition image (Red):

Drag the corner handles to size the frame to the desired size, and reposition the red rectangle over the portion of the image where you want it to be.

Adjust the brightness and apply color effect to your image (Green):

Click the button next to each effect option


5. Click on next step button when you finish all the editing. You can always go back to previous page to make changes by clicking on the previous icon.


Customize Card Backs - Add your text
  1. Click the green add text button
  2. Move the text label Your Text Here to anywhere within the template
  3. Type your message under Write Message box
  4. Change font style, color, size and text alignment under Message Style
  5. Click on next step button at top-right when you are ready. You can always go back to previous page to make changes by clicking on the previous icon


Preview your design and Update To Order

You will see a preview of your personalized item at this step. Click previous button at the bottom of the page if you need to make any changes to your design.

  1. Tick the checkbox at the bottom to confirm the image(s) is (are) edited as you want to appear on item and own all copyrights of them or have authorization to use them.
  2. Click on the update to order button


STEP 10:

Click orange save changes button at the bottom right of the page


STEP 11:

Click orange submit order button at the bottom right of the page when all the design is completed.


See other FAQs

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