Shipping & Returns Policy

Shipping ships worldwide and offers multiple different shipping methods to meet your needs. We carefully package every package leaving our facility before shipping. We use our own specially designed shipping boxes to ensure your order will not be damaged during transit. Your shipping and handling charges are summarized at checkout and all orders can be tracked via our carriers' websites.

We'll do our best to ensure your product arrives on time. However, delivery dates are not guaranteed and depends on the carriers as well, your orders may arrive after the estimated arrival date. We cannot assume responsibility for circumstances beyond our control, including delays in customs clearance, payment approval, and other related matters. If your order cannot be delivered to you due to unsuccessful attempts to contact or deliver to the recipient, we regret to inform you that we will not be able to arrange a replacement or refund for your order. In such cases, you will need to place a new order.

To ensure successful delivery, it is crucial to provide accurate contact information and ensure availability at the designated delivery address during the expected delivery timeframe. If there are any changes or concerns regarding the delivery, please notify our customer service team promptly.

See below for delivery costs on our range of different products:

We can deliver your personalized items in any quantity around the globe.

Shipping Cost Estimator

Choose country or region for delivery:
Enter quantity for items:
3D Card
Animated Cards
Bottle Cooler
Button Magnets
Button Pin
Camera Strap
Can Cooler
Desk Calendar
Dog Tag
Folio Case
Gift accessories
Gift Box
Glass Mug
Glass Photo Print
Greeting Cards
Head Band
Heart-shaped Puzzle
Invitation Card Puzzles
Invitation Cards
LapTop Bag
Luggage Handle Wrap
Mouse Pad
Neck Gaiter
Pencil Case
Photo BookMark
Photo Clutch Bag
Photo Coaster
Photo Coin Purse
Photo Cosmetic Bag
Photo Cube
Photo Flip Flop
Photo Hoodie
Photo Magnets
Photo Memory Matching Games
Photo Pendant
Photo Poster
Photo Puzzles
Photo Puzzles 8x10inch
Photo Tile
Photo T-Shirt
Photo Wood
Pillow Cover
Pillow Cushion
Playing Cards
Polo Shirt
Premium Sleeve
Puzzle Cork
Puzzle Key
Puzzle Magnet
Puzzle Necklace
Puzzle Wooden
Reusable Bag
Round Puzzles
Tank Top
Tote Bag
Trader Card
Tray Puzzles
Wall Calendar
Water Bottle
Wine Bag
Wine Bottle Tag
Wood Cube
Estimated shipping costs:
Delivery method Delivery method Estimated price1 Production time Delivery time Turnaround time*
SelfPickup Self-Pickup (no delivery)        
Standard Standard        
Express Express        
SeaUPS Bulk-Economy        
SeaFreight Bulk-Economy        
PriorityExpress Priority Express        
SeaFreightContainer Promotional Bulk-Economy        

*GTC (Go To Checkout) means please place your items into your shopping cart and go to checkout to see whether this option is available and its associated shipping price.

*For customer reference only. cannot guarantee the delivery standards of the postal services. Delivery standard applies to working days in the destination and excludes the time for customs clearance. You may expect a longer delivery time of additional 3-5 days on top of the normal transit time for remote areas.

1This is an estimation only for reference. For actual shipping price, please put what you need into your shopping cart and proceed to checkout.


Every product we sell is fun to play with, long lasting and customizable! Every package leaving our facility is carefully inspected and we guarantee our personalized products to be free of defects and manufacturing errors. If you find any quality issue with your order, please contact us within 10 days and you may return it to us in new unused condition for a full refund or credits. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.

Tax & Duty

There will be no import tax and custom duty issues for shipments to US addresses. There will also be no import tax and custom duty issues for shipments to Australia (on orders of up to excluding shipping costs), Canada (on orders of up to excluding shipping costs), UK (on orders of up to excluding shipping costs) and to EU countries (on orders of up to excluding shipping costs shipped via standard shipping method). For all other international shipments and conditions, recipients are responsible for any custom duty or taxes imposed by that country, which are collected by the carrier upon delivery, if any. Please check with your local government agency or contact us for more information. If your order cannot be delivered to you due to the following reasons: failure to settle the required tax or tariff payment, or refusal to settle the tax or tariff, we will be unable to arrange a replacement or refund for your order.

Shipping to multiple addresses

You can ship your items to any number of addresses around the world by using our built-in split order function at checkout just above the shipping address area. For example you can choose to split your order of 100 decks of playing cards into 100 orders going to 100 addresses i.e. 1 copy ship to 1 address. Note that you can also import your addresses into our address book using the download and upload CSV template function to save time.